FAQ
We understand that you may have questions about our disposable cleaning products—wet wipes and cotton swabs—and our shopping process. Below are answers to some of our most frequently asked questions to help you shop with confidence and make the most of your purchases.
Q: Are your wet wipes safe for sensitive skin and babies?
A: Yes, our wet wipes are specifically formulated to be gentle and safe for sensitive skin, including baby skin. They are alcohol-free, fragrance-free, and free from harsh chemicals, dyes, and parabens that can cause irritation, and they have passed skin sensitivity tests. Made with soft, high-quality non-woven fabric, they are gentle enough for daily use on hands, faces, and bodies, while still effectively removing dirt and germs. We also offer hypoallergenic options for those with extra-sensitive skin, ensuring everyone can use them with confidence.
Q: What materials are your cotton swabs made of, and are they safe for personal use?
A: Our cotton swabs are made with medical-grade, sterile脱脂棉 (degreased cotton) that is soft, absorbent, and free from toxins, and smooth, burr-free sticks (wood, paper, or plastic) that are safe for personal use. The cotton tips are firmly attached to prevent shedding, making them ideal for precise tasks like applying skincare products, cleaning ears (gently), touching up makeup, or cleaning small crevices. All our cotton swabs are sterilized during production to ensure hygiene, and they meet strict industry standards for safety and quality.
Q: Can your wet wipes be used on all surfaces, including electronics?
A: Our standard wet wipes are safe for most hard, non-porous surfaces, such as countertops, doorknobs, and furniture. However, we do not recommend using them on electronics (such as phones, tablets, or laptops) unless they are specifically labeled as electronics-safe. Our electronics-friendly wet wipes are alcohol-free and lint-free, designed to clean screens and devices without damaging them. Always check the product label before using wet wipes on delicate surfaces to avoid scratches or damage.
Q: Can I change or cancel my order after it has been placed?
A: You may change or cancel your order within 24 hours of placement, provided the order has not yet been processed or dispatched. To request a change or cancellation, please use the order management tool on our website with your order number. Once the order has been processed or dispatched, we cannot make changes or cancel the order, and you will need to follow our return policy if you wish to return the item.
Q: Do you offer eco-friendly options for wet wipes and cotton swabs?
A: Yes, we are committed to sustainability and offer a range of eco-friendly options. Our eco-friendly wet wipes are made from biodegradable non-woven fabric and plant-based formulas, while our cotton swabs feature biodegradable paper or bamboo sticks and organic cotton tips. These options break down naturally, reducing environmental impact, and they maintain the same quality and performance as our standard products. We also use recyclable packaging for our eco-friendly line, helping you make more environmentally responsible choices.